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Job Opening: IT Technician


IT Technician

City, State
Burbank, CA
Duration / Dates
Full-time (not provided)
Salary / Rate
Job posted on
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not provided

About the Job

The role of the IT Technician provides day to day end-user technical support for a heterogeneous environment comprised of desktops, laptops, printers and includes configuration, maintenance and deployment of existing and new peripherals including Windows, Apple, Linux. Must be well versed in these operating systems and have basic network experience to properly deploy and maintain these systems and peripherals. Excellent communication skills is a must.

Primary Responsibilities
• The IT Technician requires the individual to not only provide technical support to users throughout the Enterprise but to work with the Enterprise IT team to ensure that systems and services are functional, operational and efficient
• This involves using the current HelpDesk system, TrackIt, to monitor and update service tickets submitted as well as directly interfacing with end users to ensure issues are addressed and resolved in a timely manner
• Is required to routinely visit other FotoKem offices within the LA basin to provide on-site support as necessary
• Responsible for installing, configuring and patching operating systems (Windows, MacOS, Linux), third party applications, and setting up and maintaining printers
• Be able to install third party software on servers and understanding of how to start/stop application services
• Work closely with the Information Security team to ensure that that best practices are followed and enforced.

Requirements – Experience and Skills
• 3-5 years of experience in Systems Engineering and IT support is required
• Windows, MacOS and Linux (Ret Hat, CenOS) experience
• Proven track record of success in the installation and maintenance of Microsoft and Google Workspace and messaging platforms
• Experience with Palo Alto Networks’ GlobalProtect is a plus
• Familiarity with MFA technologies (i.e.Okta) is preferred
• MDM experience is preferred
• Desktop OS imaging and deployment with familiarity with tools such as PDQ, Desktop Central
• Experience with virtualization and containerization (i.e. VMware) and backup systems such as Veeam
• Experience with creating automation scripts (i.e. VPS, Perl, Bash)
• Networking skills and understanding of LAN, WAN, wireless and related protocols (i.e. TCP/IP, UDP, SMTP, HTTP/S)

Desired Skills and Experience
• Bachelors or Master’s degree in Computer Science or Information Technology is a plus
• CCNA, Network+ or Security+ certification is a plus

Work Environment & Activities
• Location based work Burbank Facility
• Onsite Work
• Lifting equipment, moving and installing computer systems

FotoKem is an equal opportunity employer. Principals only.

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