WESCO International, Inc. / Suite 700, 225 West Station Square Drive / Pittsburgh, PA 15219
ORLANDO, FL – June 10, 2019 (InfoComm 2019) WESCO subsidiary Liberty AV Solutions has entered into an agreement with Teleportivity to be the exclusive U.S. distributor of its cloud-based Software as a Service (SaaS) video-based platform, which allows integrators to provide face-to-face technical support conversations from remote locations. Liberty AV will demonstrate the platform in its booth (#2021) during InfoComm, June 12-14, at the Orange County Convention Center in Orlando.
“A large portion of the service calls integrators receive are user-related and require some form of on-site diagnosis,” said Ed Jankowski, Liberty AV Solutions. “Rather than deploy a service technician to the location, integrators can use the Teleportivity platform to interact with a customer, provide live support, and solve issues from any location around the world.”
Teleportivity also uses QR and SmarTag NFC codes that can unlock access for the customer to self-guided resources, including tutorial videos and instructions.
The Teleportivity video platform could also be used at information stations in malls, airports, universities, hotels, meeting rooms, classrooms, in warehouses to give people an option to ask a question, find directions or gather other information. It can be deployed in a kiosk setting or on individual mobile devices.
For more information, visit the Liberty AV website, send an email at firstname.lastname@example.org or call 800-560-8998.
WESCO International, Inc. (NYSE: WCC), a publicly traded Fortune 500 holding company headquartered in Pittsburgh, Pennsylvania, is a leading provider of electrical, industrial, and communications maintenance, repair and operating (MRO) and original equipment manufacturer (OEM) products, construction materials, and advanced supply chain management and logistic services. 2018 annual sales were approximately $8.2 billion. The company employs approximately 9,300 people, maintains relationships with approximately 30,000 suppliers, and serves approximately 70,000 active customers worldwide. Customers include commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities. WESCO operates 10 fully automated distribution centers and approximately 500 branches in North America and international markets, providing a local presence for customers and a global network to serve multi-location businesses and multi-national corporations.