Paid Internship – Flex Hours – E Commerce Tea Subscription Company

Job Summary

If you are person who values integrity, honesty, transparency and have a passion to be better at what you do, you’ll fit right in here at Field to Cup.

Field to Cup is a monthly tea subscription service that curates fresh and delicious loose leaf teas. Our business is driven by crafting a stellar customer experience, from every email to package that’s sent out.

Learn the true ins and outs of running a subscription business from an early stage. We are ready to train you in many aspects of our business.

We’ll do a 90 day review to evaluate your compensation and position in the company.

Requirements:

• You are fluent in English

• Positivity

• You are self-motivated, goal-oriented and a great listener who isn’t afraid to speak up

• Detail-oriented (a must!)

• Willingness to learn

• Not be distracted by your phone during business hours (stay present!)

• Very comfortable using Google Apps (Docs/Drive/Sheets/Gmail)

What you’ll do:

• Prepare social posts of emails/sales for review and schedule them to be published on an ongoing basis

• Monitor Twitter and Facebook Page for inbound customer messages or important posts

• Assist in packing/shipping during our monthly box shipment week, and ongoing throughout the month

• Manage customer support via Zendesk; review customer accounts, process cancellations and refunds, review outgoing shipments, and respond to general requests in a timely manner

• Write professional email responses in accordance with instructions based on tone and our policies

• Monitor emails for important in-coming requests from affiliates and customers

• Keep a log of all tasks completed for the day

• Maintain cleanliness and organization of warehouse and shipping tables

• Clean teaware during period of tea testing

• Assist in printing marketing materials

• Keep tabs on low stock of materials needed (envelopes/boxes/packs/labels/toner)

• Order materials/office supplies as needed

• Keep tabs on and review low stock inventory in Google Docs

• Record minutes during meetings and schedule deliverables in Asana

• Pick up the mail

• Take out the trash

• Help out as needed!

A plus:

• Graphic Design Skills (Photoshop/Illustrator)

• You’re a tea drinker (we drink a lot of tea around here!)

• You have nice handwriting (we add a lot of personal touches to our shipments!)

Flexible schedule during business hours. Please submit weekly availability, cover letter, and resume.

Job Type: Internship

Salary: $8.50 /hour

Job Location:

• Miami, FL 33179

Required education:

• High school or equivalent

Required language:

• English