Entry Level Customer Support Specialist

Job Objective

MTP Software is looking to expand its highly effective and energized Professional Services organization by hiring a Customer Support Specialist. The primary focus of this role is to provide end-user and first-tier technical support and assistance to MTP Software’s customers in order to help them fully utilize their investment in MTP Software’s products.

Primary Responsibilities

• Be a strong customer advocate
• Acquire and maintain an intimate understanding of all MTP Software products, tools, customers, and customer needs.
• Provide end-user support to customers via telephone, email and remote desktop.
• Provide first-tier technical assistance to customers via telephone, email and remote desktop.
• Escalate technical support issues to senior support staff and the development team as necessary.
• Document commonly-encountered issues and solutions in the company’s Knowledge Base.
• Assist with customer implementations as needed.
• Assist the sales team by preparing, configuring and maintaining product demonstrations.

Required Qualifications

• Ability to work in a fast paced environment
• Ability to manage multiple tasks
• Strong oral/written communication and listening abilities
• Excellent problem-solving skills
• Experience working with the Windows operating system
• A professional, can-do attitude, and the desire to learn something new every day
• Ability to work independently and in a team setting

Helpful Qualifications

• Familiarity or experience with Microsoft Outlook, Excel, Word, Access and/or SQL Server
• Familiarity or experience with HTML and/or web-design software
• Graphic design skills and/or experience with Adobe Photoshop

Job Types: Full-time, Part-time

Salary: $35,000.00 /year

Experience:

• Customer Service: 1 year