Application Support Engineer

Responsibilities:

• Develop a comprehensive architectural awareness of a complex, cutting edge software product

• Diagnose nuanced performance issues spanning multiple software components

• Use effective analytical techniques to efficiently resolve tier 3 support incidents in the field

• Manage the ticket escalation process and work closely with engineering team in reporting and tracking software bug resolution

• Write and maintain product documentation/FAQ’s/support materials

Required Skills:

• Expert troubleshooting and problem solving skills

• Excellent verbal and written communications skills

• Strong Windows/Mac OS/browser troubleshooting knowledge

• Hardware maintenance / troubleshooting

• Strong experience with Windows server 2008, IIS, Windows Media Services, and Microsoft SQL 2005/2008

• Track record of successfully managing technical-client relationships.

Preferred Skills:

• Software testing experience

• Video production and editing experience

• Strong knowledge of web and video applications including Silverlight and QuickTime

Job Type: Full-time

Salary: $50,000.00 to $65,000.00 /year

Job Location:

• Seattle, WA

Required education:

• Bachelor’s

Required experience:

• Manual Testing: 2 years