Assoc. Production Operations Manager (PlayStation Vue) (Overnight Shift)

Associate Production Operations Manager (PlayStation Vue) (Overnight Shift)

San Mateo, CA

SNEI is seeking a logical, organized business operations production manager to work with a 24/7 content support team for Sony’s PlayStation Vue TV service. The successful candidate will have deep expertise in broadcast media and digital entertainment. With a big vision to run a 24/7 staff to manage high volumes of live production related activities, s/he will always put the customer first and consistently drive live issues to resolution/close.

Responsibilities:

• Help to optimize a 24/7 content support staffing structure
• Adhere to and work to augment a world-class service operations run book, with clearly defined SLAs and accountabilities between various teams
• Run a repeatable support structure with consistently defined escalation paths
• Manage day-to-day issue tickets and escalations
• Manage day-to-day recurring content activities, including but not limited to live video feed monitoring and quality assurance
• Contribute to run books, templates, documentation, and guidelines
• Coordinate with cross-functional teams and deliver against challenging timelines with third party dependencies
• Lead development of internal support delivery metrics and SLA adherence, and measure/monitor performance and drive consistency and improvement
• This role also requires being on call.

Qualifications

• Bachelor’s Degree in Broadcast Technology, Computer Science or related field
• 5 years experience in broadcast/cable television network operations, video encoding, and/or digital distribution
• 3 years in supervising and training a 24/7 support staff
• Technical expertise in troubleshooting broadcast/video feed, video content, and e-commerce related issues and escalations.
• Working knowledge in designing workflows and managing projects in JIRA
• Process oriented with demonstrated desire for driving continuous improvement
• Experience in implementing agile project management methodologies and best practices
• Knowledge of, experience, and passion for video and entertainment

Desirable Qualifications

• Rich experience within a global/pan regional company in online services, e-commerce, or Entertainment industry
• Experience with Lean and Six Sigma process improvement methodologies is a plus
• Project management certification (such as PMI/Agile) desirable
• Previous management experience desirable

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, marital status, genetic information or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

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