Cisco VoIP Engineer

The scope of work is to support all aspects of the CMS Unified Communications infrastructure components, including:

• Plan, design and implement local and remote Cisco voice communications hardware, software and procedures.
• Maintain technical expertise in identifying, evaluating, selecting or developing voice and/or video systems.
• Oversee and maintain voice network configurations.
• Prepare or ensure that appropriate voice network documentation exists, including operational instructions and diagrams.
• Provides regular monitoring and voice network analysis regarding short and long-range planning for in-house systems.
• Design networks or portions of networks that include selection of hardware and software packages.
• Perform installation, testing, maintenance of documentation and support of Voice Communications network infrastructure components.
• Evaluate and recommend voice communication network technologies to enhance capabilities of the infrastructure.
• Maintain technical expertise in areas of voice network hardware and software.

Required Skills:

• Perform design, integration, and analysis for a Cisco voice telecom system.
• Voice over Internet Protocol (VoIP) – Cisco hardware and management tool experience
• Cisco Call Manager
• LAN/WAN networking equipment and protocols
• Develop, support and maintain operations of Cisco voice communication technologies within the CMS environment and associated sub-systems including, SIP integration, moves, adds and changes, fault isolation and resolution, and end-user support
• Daily duties will include responding to customer originated trouble tickets and service request along with planning and executing controlled changes within the infrastructure
• Services provided will include customer moves/adds/changes and may require after hours and/or weekend support
• Provide support to engineering and proposal development teams in the design and deployment of new technology infusions
• Demonstrated understanding of the Cisco Voice Network infrastructure and best practices Technical knowledge of trunking, VoIP phones, and wiring
• Extensive hands-on experience with Cisco voice communication technologies
• Provide desk side user education for use of phone and voice mail

Desired Skills:
A high level of familiarity and experience with the following networking/telecom technologies

• IPv6
• Automated Call Distribution (ACD)
• Meetingplace/WebEx
• Experience with Remedy Incident and Service Request management workflow
• Data Communications Networks, Teleconferencing, Mobile Devices
• Proficiency in evaluating business requirements, processes, technologies, applications, and information systems
• Presentation, written and oral communication skills
• Possess excellent logical and analytical skills
• Knowledge and experience in proposal development.
• Project implementation background.
• Experience with Avaya and/or Microsoft based voice communication systems
• Voice and VoIP IMACs Support
• Voice Mailbox Management
• Maintains the cable infrastructure. Leads cable pulls, patch panel discipline & desktop terminations.
• Cisco Certified Network Professional (CCNA) or higher certification
• Ability to understand and assist in solving telecommunication problems or telecom network infrastructure issues
• Ability to effectively communicate with a broad base of end users
• Good judgment and analytical skills; as well as follow-up and organizational skills
• Intermediate to advance Skills with Microsoft office and Visio

Qualifications:
BS degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience.

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin’s Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.