Production Support Engineer

• Working with internal customers/employees to identify platform problems and advising on the solution
• Design, deployment, implementation and execution patterns for support of internal customers globally.
• Handle and resolve requests for core platforms and activities directly and /or with support from teams within CIS and Level 4 partners.
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Working with field engineers to visit customers/employees if the problem is more serious
• Establish good working principals for how to address concerns quickly and effectively.
• As an engineer you may be called upon to work on core platforms and/or its implementation to ensure up to date skills and proficiency on platforms. This may include general application development activities, including unit testing, code deployment to development environment and technical documentation.
• Be able to analyze a problem and choose the best solution in-line with enterprise standards and in adhering to global platform architecture. Tracking of issues through completion, documentation enhancement and reporting
• Contribute to training and self-service support options (blog, forum, internal confluence as needed)
• Help maintain reference implementation of enterprise software stack.
• Keep technical skills and knowledge of Equifax enterprise technology platforms and service offerings current by closely working with core engineers
• Detailed knowledge of standards based architectures as they apply across multiple IT platforms.
• Deep, up to date, technical knowledge of mid-range technologies.
• Modern software development lifecycles including Continuous Integration and Continuous Delivery
• Perform complex bug verification, and beta support for assigned products

Professional Competencies

• Team player
• Respond positively to pressure
• Quickly understand and determine key cause or need from customer
• Act with a sense of urgency
• Manage multiple tasks simultaneous with solid time management
• Willing to promote and embrace change
• Professional demeanor; diplomacy; and customer relations capability.
• Ability to work without close supervision especially when encountering new situations; ability to take personal action to pursue goals when unexpected change or significant obstacles are encountered; ability to initiate action not waiting for others to take the lead.
• Organized, self-motivated, action oriented
• Flexible and pragmatic
• Ability to work to deadlines
• Ability to quickly and independently build a comprehensive understanding of existing technology estates.
• Willing to assume ownership for tasks and be held accountable for decisions.
• Excellent oral, written and verbal communication skills with ability to present complex concepts at a senior leadership level.
• Excellent interpersonal skills
• Ability to operate across a broad and complex business unit with multiple stakeholders.
• Ability to quickly develop excellent working relationships with internal technology leads.
• Bilingual in English required and either Spanish or French would be desirable.
• Problem Solving
• Analytical skills
• Soft-Skills: Must be highly effective at soliciting information regarding issues remotely with and without video / screen conference tools.
• Ability to remotely solicit information about a particular issue from phone, video conference or other method and effectively communicate feedback, results, etc

Required Skills:

• 3+ years of strong application development experience in developing highly scalable and available systems
• 3+ years of experience in developing web-based transactional applications using Java
• Experience with Agile software development methodologies
• Understanding of Continuous Delivery concepts and technology
• Knowledgeable about securing an end-to-end distributed system

Preferred Skills:

• Scala
• No SQL (Mongo, Cassandra, etc.)
• Experience building web services and cloud applications using Azure, AWS, or other cloud platforms (i.e. CloudFoundry) or have worked on developing one of these platforms.
• Expertise in Web Services, REST, Cloud platforms (AWS, MS Azure, CloudFoundry, Kubernetes etc)
• Eclipse
• Maven, Gradle, GIT
• Angular, Bootstrap
• Spring Cloud, Spring Boot
• Liferay, Tomcat, MongoDB, Cassandra
• Experience working with user interfaces with HTML 5 and Mobile platforms

Education:

• Bachelor’s degree in computer science, information technology or equivalent experience

Primary Location:

USA-Atlanta JV White

Function:

Function – IT Operations / Platforms

Schedule:

Full time