Production Support Engineer

They will help design and manage complex edit stations over their life cycles.They are instrumental in the design of future edit station buildouts and work closely with the Infrastructure Engineering team. Their skill set will also lead them to work closely with the Production engineers. Responsibilities: Manage post-production hosts, both remote and on locationManage post-production host configuration and deploymentManage the imaging of new stationsMaintain post-production software standards User account creationCollaborate with Infrastructure Engineering to assist in the requirement needs for future post-production hardware Maintain close relationships with the content, production, and live action team to provide white glove treatment Digital Asset Management of licenses used to deploy for future new hires Licensing Compliance Remote support for post-production machines Backup for production engineer Manage the ProdOps queue and address incoming issuesKey Qualifications: 2+ years’ experience in a production environment Strong MAC experience a MUSTStrong hardware repair/software troubleshooting skillsCasper Management Suite – package creation/update a plusBasic understanding of Enterprise Storage (SAN, NAS, Fiber Channel)Basic understanding of Active Directory Experience with virtualization setup – eg. Hyper-VBasic knowledge of UNIX, Windows, OSX, and TCP/IP network fundamentalsAbility to effectively communicate cross-functionally between content, production, live action, and engineering teams.Experience with remote management tools like: Apple Remote Desktop and Microsoft Remote DesktopStrong documentation skills – Confluence Ability to collaborate with the Infrastructure Engineering team to develop strategic plans across different hardware platforms, improving process and surpassing post-production standards.Adaptive and data-based approach to post-production environment improvements Ability to work autonomously