Operations Engineer

Live QC and Commercial Ingest. Use of specialized Live QC technology to ensure the highest quality of all incoming signals into CNN Center; work with Commercial/Promo Ingest equipment to maintain the quality of the commercial servers content and protect the commercial revenue stream

Service Triage and Dispatch Provide first call response for broadcast and on-air emergencies, ensuring all incidents and service requests are properly documented, classified, and assigned; dispatched from the BSC as needed to perform on-site troubleshooting and issue resolution

Event Monitoring. Monitor various CNN Systems and issue alert notifications for out of tolerance conditions; troubleshoot, resolve, establish preventive measures, and suggest process changes and tool improvements

Specialized Support for BIT Teams and Projects Under minimum direction of the engineering support teams, this position will provide assistance in maintaining the CNN Broadcast Technical Infrastructure and provide labor for project execution, including cabling and equipment racking.

The person in this role must demonstrate a good general knowledge of all the systems and equipment that BEST supports and demonstrate a proficiency in using a variety of tools for monitoring, troubleshooting, service restoration, and project execution. This person ensures all assigned incidents and service requests are resolved within defined service levels. This role also creates knowledge articles for use by support personnel and customers.

This position involves shift work on a variable schedule that includes weekends and holidays.

Qualifications: Minimum 2 year technical degree in Computer Science and/or Electronics technology (or equivalent education/experience/training). Demonstrated basic knowledge of computer desktop hardware, applications, networking and troubleshooting skills.

Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.