About the Job

Job Summary

The Manager of Operations and Strategy (MOS) will work closely with the Director of Operations and Strategy (DOS) in all areas of the DOS’ direct supervision, including, but not limited to: Business Development, Business Intelligence, Radio, Production and Post-Production. Additonally, with a focus on operations, this position will work across different groups and departments to analyze and improve existing processes and organizational structures. Candidate must possess the skills to make, build consensus for and implement bold changes to achieve breakthroughs in improved efficiency and productivity and harnessing creativity throughout all of BYUB. All of this informed by a deep understanding of BYUB’s mission and vision and with an eye to increasing the audience for BYUtv and BYUradio by helping to deliver an enhanced and optimized entertainment experience.

Essential Functions

Work with multiple departments to create and implement strategies to grow BYUB’s audience (40%)
Work with Business Intelligence on quantitative and qualitative analyses of current programming performance, existing and aspirational audience’s content preferences, and overall performance in comparison with other similarly situated broadcast networks.
With strong research support, help Programming as they make content acquisition and scheduling decisions
Work with Marketing in qualitative research to deeply understand what messaging resonates most effectively with both the existing and aspirational audiences. Assist in efforts to regularly and intensively measure performance of Marketing efforts
Work with Digital Media in qualitative research to analyze digital apps and platforms to better understand the effectiveness and reception of user interface and user experience
Work with Business Development to formulate and enact strategies to grow and improve BYUB’s distribution footprint across cable, satellite, and vMVPD (Hulu, YouTube TV, etc.) platforms. Also help to formulate and enact syndication and international distribution strategies for the organization
Analyze BYUB generally and assigned portions of the organization more specifically to pinpoint breaks, challenges and opportunities in organizational structure, processes and personnel (40%)
Determine baseline productivity across the organization to use as a benchmark to measure improvement
Work with senior management to better understand opportunities maximize the efficiency, productivity and creativity of their working groups and direct reports
Break down silos throughout the organization with a focus on making collaboration more robust across departments and working groups
As assigned work with mid-level and junior management as a coach and mentor to improve management skills with an eye toward building strong leadership and ownership at all levels of the organization
With organization and group goal achievement in mind, work with different departments to better understand how their efforts contribute to these goals. Encourage strong goal setting and accountability among individuals, groups and organization wide
Make BYUB’s work with external production partners and vendors more efficient (10%)
In coordination with Accounting, deeply understand the onboarding and payment processes and protocols for external vendors
In coordination with Business and Legal Affairs, analyze historical deals to understand the breadth of deal terms across different working relationships and then build standard deal terms BYUB will generally propose in similar working relationships moving forward
Assist Business and Legal Affairs in building a form contract database to help expedite the contracting process
Assess technology needs that will make BYUB more efficient and professional in building it’s product and introducing it to the audience (10%)
In coordination with Engineering and Digital Media, assess adopted technology to determine whether it is the right technology, whether it is incorporated appropriately and being used to full effect
Work with production to assess the physical production spaces in the building to ensure that spaces are being used as productively and efficiently as the space allows, including assessing technology adoption in our physical spaces (e.g., whether conversion of some studios to virtual production space is in the best interest of the organization)

Knowledge, Skills and Abilities

Deep understanding of organizational structural, process implementation and additive technology solutions
You have a strong skill set in analyzing and improving organizational structure
You have built successful systems and processes
You have skills and understanding of technological solutions to enhance successful systems and processes and magnify the creativity of teams and individuals
Collaborative leadership
You have a strong ability to embrace BYUB’s mission and vision, and inspire teams to adhere to and execute against that
Your passion for strategy, system and processes captures the imagination of and creates buy in from teams and individuals throughout BYUB
You are a reasoned and persuasive communicator in all formats, from boardroom presentations to user interviews to Slack
You are unflagging in your commitments to improving the efficiency, productivity and creativity of BYUB and it’s team members, yet an alliance builder. Meaning you are sensitive enough in implementation to not damage or erode, but instead improve overall culture while driving change
Bias towards action
You are a highly-motivated self-starter requiring minimal direction
Once you’ve determined a data-driven solution, you find the fastest and most efective path to implementation
Be creative: you’ll come up with new ideas based on your broad understanding of user needs, technological possibilities and viewer/listener needs
Extreme Curiousity
You relish the opportunity to roll up your sleeves and dive in, even in situations where you have no previous experience
You are eager to learn from area experts throughout the organization and find solutions with an understanding of the needs and demands of impacted areas
You never stop learning and growing in the position
Passionate about great television and radio
You understand the brand position and viewer demo of BYUtv and BYUradio, and you work across veritical departments to improve products and build audience
Education/Experience

Minimum required:

BA/BS in Business (preferably Strategic Management, Supply Chain Management, etc.) Communications, or other related field AND 4+ years of management, consulting or other related business experience.

Preferred:

Master’s Degree (preferably in Business) AND 7+ years of relevant work experience.

Minimum qualifications:
Ability to evolve strategy based on research, data and industry trends.
Knowledge of multiple functional areas such as Product Management, Operations, Business Development, Business Intelligence, Strategy, Finance or Marketing.
Excellent problem-solving, organizational and analytical skills.
Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment.
Experience with product management with a focus on software products and technologies for television

Employee Class: Administrative

Work Location: Provo Campus

Environment: General office or other equivalently good environment

Desired Start Date: As soon as possible
Job Close Date: 03/05/2021

Documents Required at time of Application:
Required: Cover Letter, Resume
Optional: Letter of Recommendation 1

Equal Opportunity Employer: m/f/Vets/Disability