Position: Tech Support Tier II Analyst
Company: Leidos
Location: Grand Prairie TX US
DoD 8570.1 Compliance and Security+ Certification
Working knowledge of Microsoft Office 2013, Win 7 OS & MAC OS; Exchange, VPN, Webex, Symantec Antivirus, Active Directory.
Working knowledge of iPhones and iPads.
Working knowledge of networked and stand-along printers.
Working knowledge of video teleconferencing
Experience installing, troubleshooting, and repairing PC hardware and software
A solid understanding of PC hardware, software, mobile computing devices, peripheral equipment, and networking principles and functions.
Solid technical troubleshooting skills and a working knowledge of current technologies.
Job Description
Tier II Tech Support for the 12th Battalion ARCD in Grand Prairie, TX.
Provide IT Tier II Tech support services, to include installation, maintenance, and troubleshooting of both hardware and software. Uses Dame ware software to remote into affected computers. Coordinate repairs, corrections and deployments with BDE, MACOM (Major Army Commands), and commercial vendors. Computer Imaging using the government provided image. Familiar with WIN 7 OS. Provide Blackberry phone troubleshooting and support management. Maintain and provide Video Teleconference support to the assigned area of responsibility.
Provide Information Assurance training. Brief all battalion personnel on IT policies and procedures to include automation security. Provide general IT administration services, to include installation, maintenance, and troubleshooting of both hardware and software. Coordinate repairs, corrections and deployments with BDE, MACOM (Major Army Commands), and commercial vendors. Provide management of Smart phones and air cards.
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Leidos is a global leader in the integration and application of information, technology and systems working to solve the world’s toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company’s 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin’s Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.
Job Location(s): Grand Prairie Texas
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