Database Cloud Support Engineer – Amazon Web Services

As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

Overview

The AWS Premium Support team is seeking database engineers who enjoy solving problems, engineering solutions for customers, and have a strong technical background in application management and software development including Git, SVN, and at least one popular programming language. Do you have experience as a Systems Administrator working with Linux, Unix or Windows, and understand the advantages of working in a highly distributed virtual environment? Can you read and troubleshoot code snippets? If you fit the description, you might be the person we are looking for at AWS.

You will be surrounded by people who are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Interact with engineers from leading technology companies around the world
• Field and manage technical customer issues via phone, chat and email
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
• Troubleshoot application deployments, recreate customer issues, build proof of concept applications
• Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
• Drive customer communication during critical events
• Write tutorials, how-to videos, and other technical articles for the AWS customer community
• Work on critical, highly complex customer problems that will span multiple AWS services
• Position based in North Dallas County, TX

Basic Qualifications

• Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics (or a related field) or equivalent work experience
• 3+ years of experience in a highly technical position

Preferred Qualifications

• Experience developing in a modern programming language, such as C++, Java, C#, Python, or Ruby
• Experience operating large scale systems
• Solid grasp of networking fundamentals
• Experience in a 24/7 production environment
• Knowledge of databases like MySQL, Oracle, SQLServer, or MongoDB
• Passion for providing a great customer experience
• Proficiency in design and analysis of algorithms and data structures
• Ability to work in a fast paced and agile development environment
• Excellent communication, prioritization, and analytical skills
• Open to working day shifts (M-F, Su-Th or Tu-Sa). No on-call or scheduled after hours required, however.

Amazon Web Services is hiring. For more information: aws.amazon.com/careers/

Amazon is an Equal Opportunity-Affirmative Action Employer-Minority/Female/Disability/Vet/sexual orientation