Support Engineer

We are a global technology leader offering portable “live” electronic news gathering (ENG) broadcast solutions. Since 2005, we have become a trusted technology partner for hundreds of the leading broadcasters around the globe because of our ability to deliver a wide ecosystem of solutions for transmitting professional-quality High Definition video. This IP-based mobile equipment allows professional broadcasters to transmit a live HDTV signal over 4G/3G cellular networks, Wi-Fi and Ethernet connection. We are seeking a talented Support Engineer to work in our Raleigh-Durham area Support Center.

Responsibilities:

• Provide technical support to broadcasters via phone, email and other electronic medium
• Configure client’s equipment to connect to the Internet via cellular modems, Wi-Fi and Ethernet
• Troubleshoot software and hardware issues as needed
• Provide customer training on equipment use and best practices
• Provide remote assistance to the Sales Team upon request

Qualifications:

• Hands-on experience with PCs, servers, and networking equipment (routers, firewalls, etc.) is a must; applicant must be familiar with IP configuration, firewalls, NATs, and VPNs.
• One year’s experience in Technical Support for a high-tech product, ideally in networking.
• Linux and Windows proficiency is desirable
• Excellent communication skills
• Outgoing, enthusiastic personality who brings a sense of fun to work
• Customer-centric attitude
• Highly motivated, with the ability to work in a fast-paced start-up environment
• Fast learner who’s not afraid to try new things
• Open-minded, flexible, and analytical problem-solver
• Video hobbyist experience, or experience in the TV industry is a plus

Position Type: Full Time

Experience Required: Minimum 1 year

Must be authorized to work in the United States

Equal Opportunity Employer

Job Type: Full-time