About the job

The Support Engineer I is responsible for providing first level installation, maintenance and troubleshooting support of broadcast specific hardware and applications. This hands-on individual will have the day to day responsibilities for monitoring and responding to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

RESPONSIBILITIES

* Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques;

* Provide support services over the phone, email and other remote assistance;

* Upgrades and/or maintain broadcast related equipment at all stations;

* Assist with the rollout of new or replacement equipment where necessary;

* Assist with the develop and implementation of SOP’s pertaining to company-specific equipment configuration;

* Assist Station Monitoring in first level support troubleshooting technical issues in the field;

* 10% travel to other sites for training, installations, upgrades, etc.;

* Other duties as assigned


REQUIREMENTS

* An Associate’s degree in a related technical discipline, or the equivalent combination of education, technical certifications, training or work experience;

* Basic knowledge of broadcasting terminology;

* Ability to operate and troubleshoot broadcast related equipment standard to the industry;

* Ability to troubleshoot IT and Networking related issues as they pertain to a Television Broadcast facility;

* Excellent verbal and written communication skills, with a high focus and positive attitude when performing telephone support;

* Ability to remain professional, focused and multi-task during multiple emergency off-air situations effectively and efficiently;

* Must be able to meet deadlines, while maintaining attention to detail;

* High proficiency with computers to include Microsoft Office Suite;

* Ability to read, analyze and interpret general business and technical publications, professional journals, white papers, instructional manuals, schematics and technical procedures

* Ability to lift and carry up to 75 lbs.